Privacy policy

Trusted Professional Investigation & Safeguarding Consultancy Services

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Vixen Investigations UK Ltd
Last updated: 1st April 2026

1. Introduction

Vixen Investigations UK Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company name: Vixen Investigations UK Ltd
Email: enquiries@vixeninvestigations.com
ICO Registration Number: ZC099384

By using our website, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

2.1 Information you provide directly

When you contact us, submit an enquiry, or request information, we may collect:

Name
Email address
Telephone number
Organisation (if applicable)
Any information you choose to include in your message
Case‑related information you voluntarily provide

We do not require you to create an account or register to use our website.

2.2 Information collected automatically

When you visit our website, we automatically collect:

IP address
Browser type and version
Device information
Time zone
Pages viewed
Referring websites or search terms
Cookies and similar tracking technologies

This is referred to as Device Information.

2.3 Sensitive information

As a safeguarding and investigative consultancy, you may choose to share sensitive information with us. We treat such information with heightened confidentiality and process it only where lawful and necessary.

We do not knowingly collect children’s data via the website.

3. How We Use Your Personal Data

We use your information for the following purposes:

Responding to enquiries
Providing investigative or safeguarding services
Maintaining internal records
Improving website functionality and security
Complying with legal obligations
Managing our relationship with you
Sending updates or newsletters (only with your consent)

4. Lawful Bases for Processing

We process your personal data under the following lawful bases:

5. Sharing Your Personal Data

We may share your data with trusted third parties, including:

Website hosting and IT service providers
Secure case‑management systems
Legal advisors
Law enforcement or safeguarding authorities (where legally required)
Professional service providers (e.g., accountants)

We only share what is necessary and ensure appropriate safeguards are in place.

We do not sell or rent your personal data.

6. International Transfers

Some of our service providers may be located outside the UK (e.g., cloud hosting or analytics providers). Where this occurs, we ensure appropriate safeguards are used, such as:

• UK International Data Transfer Agreement (IDTA)

• Adequacy decisions

• Standard contractual clauses

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

Enquiry forms: 12 months
Case files: 6 years
Financial records: 6 years (legal requirement)
Marketing data: until you withdraw consent

After these periods, data is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our website uses cookies to:

Ensure the site functions correctly
Improve user experience
Analyse website traffic

Non‑essential cookies will only be used with your consent.
A full cookie list is available in our Cookie Policy.

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

9. Your Rights

Under UK GDPR, you have the following rights:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent (where applicable)
Rights related to automated decision‑making (we do not use automated decision‑making or profiling)

To exercise any of these rights, contact us at: enquiries@vixeninvestigations.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

10. Security of Your Data

We use appropriate technical and organisational measures to protect your personal data, including:

Encryption
Access controls
Secure servers
Staff training
Regular security reviews

However, no method of transmission over the internet is completely secure.

11. Links to Other Websites

Our website may contain links to third‑party websites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

12. Legal Disclosure

We may disclose your information where required to do so by law, such as: